Ralph O. Pickwick IV


CONTACT INFORMATION

2732 Pierce Brennen Court
Lawrenceville, GA  30043

Phone: 770.682.4560
E-mail: ralphiv@thepickwicks.com
Web Site: http://www.ralphpickwick.com


SUMMARY

Seven years of experience as an Information Systems Engineer, performing duties as an Application Support Technician, Assistant Manager, and Technology Sales Associate.


SKILL SETS

HARDWARE: Computer/Business Machines Repair & Troubleshooting, LAN Infrastructure & Networking
SOFTWARE: MS Office 2003, Adobe Acrobat 6.0, Mozilla Firefox, Symantec Ghost, Norton Antivirus Corporate, Sema4 (Timesheet Database Application), Jasc Paint Shop Pro and Animation Shop
OPERATING SYSTEMS: Windows XP, 2000, NT4, 9X


WORK EXPERIENCE

September 2000 – Present– Harrington Group, Inc.
APPLICATION SUPPORT TECHNICIAN & HUMAN RESOURCE COORDINATOR – Duluth, GA

 - Configure and maintain services (computers, printers, routers, switches, and cabling) for 25 clients
 - Evaluate new software and hardware to determine usefulness and compatibility
 - Install specified software packages onto corporate systems/workstations
 - Assemble and configure network components and associated services
 - Setup and maintain network operations, including assembly of network hardware
 - Perform network troubleshooting to isolate and diagnose network problems
 - Train users on software and equipment usage
 - Respond to client inquiries concerning systems operation and diagnose problems
 - Develop IT system solutions for company consistent with organizational objectives
 - Plan policies and procedures for carrying out computer operations
 - Maintain the data archive library
 - Manage corporate web site and intranet (both server-side and client-side)
 - Implement PBX system, Lucent Partner voice mail
 - Administer 401(k) retirement accounts
 - Manage employee health insurance program

   Other Projects: Implemented first corporate intranet; Serve on the marketing committee


March 1998 – December 2003 – MicroSeconds, Inc.
ASSISTANT MANAGER – Duluth, GA

 - Configure and maintain services (computers, printers, routers, and cabling)
 - Train staff on hardware, software, and sales processes
 - Analyze hardware problems and upgrades, as well as implement final solution
 - Manage customer complaints in a courteous and time-sensitive manner
 - Personal sales totaled approximately $250,000 over 24 months


EDUCATION

Summer 2003 – Spring 2005 – Shorter College
Bachelor of Science in Business Management – Lawrenceville, GA 
 - GPA 3.8; Dean’s List; Graduate (December 2005)

Summer 2000 – Spring 2003 – Georgia Perimeter College (UGA University System)
Associates Degree in Business Information Systems – Lawrenceville, GA
 - GPA 3.06; Dean’s List; Graduate