2732 Pierce Brennen Ct. Lawrenceville, GA 30043    Phone: 770.682.4560 E-mail: ralphiv@thepickwicks.com Web Site: http://www.ralphpickwick.com Ralph O. Pickwick IV
Summary		Seven years experience as an Information Systems Engineer, performing duties as an Application Support Technician, Assistant Manager, and Technology Sales Associate.
Skill Sets		Hardware: Computer/Business Machines Repair & Troubleshooting, LAN Infrastructure & Networking Software: Microsoft Office 2003, XP, 2000, Adobe Acrobat 6.0, Mozilla Firefox, Symantec Ghost, Norton Antivirus Corporate, Sema4 (Timesheet Database Application), Jasc Paint Shop Pro and Animation Shop Operating Systems: Windows XP, 2000, NT4, 9X
Work Experience		September 2000 – Present – Harrington Group, Inc. Application Support Technician - Duluth, GA Configure and maintain services (computers, printers, routers, switches, and cabling) for 25 clients Evaluate new software and hardware to determine usefulness and compatibility Install specified software packages onto corporate systems/workstations Assemble and configure network components and associated services Setup and maintain network operations, including assembly of network hardware Perform network troubleshooting to isolate and diagnose network problems Train users on software and equipment usage Respond to client inquiries concerning systems operation and diagnose problems Develop system solutions for company consistent with organizational objectives Plan policies and procedures for carrying out computer operations Maintain the data archive library Manage corporate web site and intranet (both server-side and client-side) Implement PBX system, Lucent Partner voice mail Administer 401(k) retirement accounts Manage employee health insurance program Other Projects: Completed implementation of first corporate intranet; Served on the corporate marketing committee
		March 1998 – December 2003 – MicroSeconds, Inc. Assistant Manager - Duluth, GA Train staff on hardware, software, and sales processes Analyze hardware problems and upgrades, as well as implement final solution Manage customer complaints in a courteous and time-sensitive manner Personal sales totaled approximately $250,000 over 24 months
Education		Summer 2003 – Spring 2005 – Shorter College Bachelor of Science in Business Management - Lawrenceville, GA GPA 3.8; Dean’s List; Graduate (December 2005)
		Summer 2000 – Spring 2003 – Georgia Perimeter College (UGA University System) Associate Degree in Business Information Systems - Lawrenceville, GA GPA 3.06; Dean’s List; Graduate
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